The company credits its 2019 fiscal success to meeting the rising market need for best-in-class technology with proven track records and ROI. Beyond financial results, Mitratech saw growth of its worldwide client base; by the end of 2019, six of the top 10 global financial institutions now utilize Mitratech enterprise legal management solutions.

The company maintained its world-class retention rate as clients stayed loyal to Mitratech's broad, best-in-class product range and reputation for partnership, co-innovation, and exemplary client support. This strong position with its customers came through in industry surveys, Mitratech is rated as "the leader in customer satisfaction among e-billing and workflow technology providers by corporate law departments," according to the 2019 HBR Consulting (HBR) Law Department Survey.